RidgePortal

Thank you for choosing to dine with RidgePortal. We take pride in the quality of the food and service we provide. Located at 43 Bedford Street, Westminster, London, United Kingdom, we're committed to making your experience enjoyable. If for any reason you are not entirely satisfied with your purchase, our refund policy is as follows:

Cancellation Before Delivery

If you change your mind about your order before it has been delivered, please contact us immediately at +44 20 7946 0958. If the order has not been prepared, we will be happy to cancel the order and issue a full refund in your original payment method.

Non-Delivery or Incorrect Items

In the rare case that your order is not delivered or if you receive the wrong items, please contact us within 2 hours of the scheduled delivery time at +44 20 7946 0958. We will either arrange a new delivery with the correct items or provide a full refund in £.

Quality Concerns

If your order's quality does not meet your expectations, please contact us within 2 hours of receiving your order. We will need a detailed description of the issue and, if possible, photographic evidence. After reviewing the complaint, we may offer a replacement, a full or partial refund in £, or an in-store credit.

Promotional Items and Gift Cards

Orders placed using promotional vouchers or gift cards are final and are not eligible for a cash refund. However, we may replace the items if the above conditions are met.

Refund Processing

Refunds are processed promptly after we confirm the reason for refund is valid and within our policy guidelines. It may take up to 5-10 business days for the refund amount to reflect in your account, depending on your card issuer or payment method provider.

Refusal of Refund

We reserve the right to refuse a refund request if it does not meet our policy requirements or if abuse of our refund policy is detected.

How to Request a Refund

To request a refund, please call us at +44 20 7946 0958 or visit us at RidgePortal, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Please have your order number or receipt available to expedite the process.

Contact Information

If you have any questions or concerns about our refund policy, please reach out to us at +44 20 7946 0958. You can also visit our website at ridgeportal.click.

Amendments to This Policy

RidgePortal may update this refund policy at any time. We will post the updated policy on our website, and it is your responsibility to review this policy periodically for any changes.